Leader’s Guide to Performance Management

Last Updated on March 26th, 2021

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You may not cancel or amend a Product or Service after purchase. You may substitute a
Participant before the commencement of the Product and / or Service. Substitutions must
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Without creating a binding obligation, we will consider a request for a refund if we are unable
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We may cancel or suspend your access to our Products or Services due to a breach of
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eligible for a refund of any amount spent if you access is cancelled or suspended due a
breach of these Terms.

About your Course: Leader’s Guide to Performance Management “Leader’s Guide”
Your course has 4 modules, each of which will be unlocked each week of the month
that you attend the course:
Week 1 – Motivate Staff to succeed
Week 2 – Effectively delegate and supervise
Week 3 – Give feedback and performance reviews
Week 4 – Manage poor performers

Our team of facilitators includes employment lawyer Julia Shallcrass, who will give you
practical guidance on how to you reduce your legal risk, while improving performance and
team results. Our team of facilitators includes HR consultants and people management

Learning experience
The Leader’s Guide is an interactive and engaging learning experience, giving you the
chance to ask questions and collaborate with others.

Videos. Learn through a mix of videos, and live facilitated webinar sessions for group
coaching and discussions. Videos on each module will be unlocked each week that you
attend the course. You can view all videos for 3 years guaranteed from date of purchasing
the Leader’s Guide.

Live weekly webinars. Twice a week during the duration of the 4 week course, you’ll get
the chance to join our experts in live webinars to answer your queries, share your ideas in
group discussions, and practise your management techniques in real-world activities.
Our Q&A webinar will be on Fridays at 11 am, and our Activities sessions will be on
Wednesdays at 11 am on each month (June, August and October). The Q&A webinar will
be recorded for viewing later, and attendees can send questions in advance.
Download fillable workbook with templates.

Access checklists on delegation and performance reviews, coaching and performance
review templates, complete practical activities, and much more.

Certificate of completion for CPD points.
We will give you a certificate of completion for successfully completing the programme –
including 75% correct score on quizzes.
Learn in your own time and at your own pace. Complete the video modules and
worksheets when it fits into your work week.

Additional coaching and training
You can choose expert individual and inhouse coaching sessions in addition to the course:
– The individual coaching is online through Zoom (or any other technology), and
includes 3 sessions of 1 hour coaching.
– The inhouse coaching is online through Zoom (or other technology) and includes 4
sessions of 1 hour coaching for up to 10 attendees.
– Both the above coaching and training will take place at a time that suits the facilitator
and the individual/organisation during the 4 week course (or after as agreed). The
coaching is designed to make the training more personalised and coach the
individual and organisation for success with performance management.
Dates – We accept registrations for the Leader’s Guide in June, August or October 2021.

While you will have 3 years guaranteed access to the Leader’s Guide course date of
purchase, we may charge for you to access any updates.

The following are RRP prices for Leader’s Guide as at the date of these terms:
$597 plus GST per individual registrant
$4,997 plus GST for registration of up to 10 employees
$9,497 plus GST for registration of up to 20 employees
$17,997 plus GST for registration of up to 50 employees

We also offer individual coaching and inhouse coaching through Zoom, at the following rates
as at the date of these terms:
$697 plus GST for individual coaching on course modules – 3 x 1 hour sessions of online
individual coaching
$1497 plus GST for inhouse coaching on course modules – 4 x 1 hour online coaching
session of up to 10 attendees

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Our Products and Services require every user to register and pay for access. .Organisations
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at our own discretion, access will be immediately revoked and you waive any right to a
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the Products and/ or Services, purports to offer legal, medical, tax or other professional
advice. Use caution and always seek professional advice before acting on any information
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KiwiBoss provides support, guidance and tools for you to set goals, determine priorities and
achieve results, but any decision you make, and the consequences that flow from such
decisions, is your sole responsibility.

Any testimonials and examples within our marketing materials are not to be taken as a
guarantee that you will achieve the same or similar results.

You acknowledge and agree that KiwiBoss, its directors, principals, employees and
representatives are not responsible for decisions that you may make nor losses that may
arise out of any business or personal decision made by you at any time.

KiwiBoss cannot and does not make any guarantees about your ability to get results with
staff performance, or earn any money with our ideas, information, tools, or strategies. You
acknowledge that there is an inherent risk in any business enterprise or activity and agree
there is no guarantee that you will earn any money as a result of your purchase of our
Products and/or Services

Your Obligations
When using our Products and/or Services, you may be given access to LinkedIn, Slack,
Facebook groups, other online or in person forums (KiwiBoss Community) or events in
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posting Your Content, you agree that you will not post or otherwise publish through this Site
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without that person’s consent.
d. Information that constitutes promotion or advertisement for groups, events or
activities organised through competing social clubs, activity sites and internet
platforms, except as otherwise expressly permitted by us.
e. Any information or content that impersonates any person or entity.
f. Any material, non-public information about companies without authorisation to do so.
g. Any advertisements, solicitations, chain letters, pyramid schemes, investment
opportunities or other unsolicited commercial communication (except as otherwise
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By posting or otherwise publishing Your Content on our Site or KiwiBoss Community, you:
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reproduce, edit and exploit Your Content in any form and for any purpose;
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c. Warrant that Your Content does not breach these Terms; and
d. Consent to any act or omission which would otherwise constitute an infringement of
your moral rights, and if you add any content in which any third party has moral
rights, you must also ensure that the third party also consents in the same manner.
We reserve the right (but have no obligation) to:
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including in order to investigate compliance with the Terms or for the purposes of any
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Code of Conduct
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to access our Site or any related data or information.
Please see our KiwiBoss Community Guidelines in the appendix to these Terms for more

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You agree:
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than in discussion with Participants during training sessions.
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d. That if you violate, or threaten to violate, any of your agreements contained in this
paragraph we will be entitled to, among other things, injunctive relief to prohibit such

While you are free to discuss your personal results from our services, you must keep the
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is allowed, please contact julia@kiwiboss.co.nz.

You acknowledge that you do not acquire any ownership rights by using the Site or Our

You agree that damages may be an inadequate remedy to a breach of these Terms and
acknowledge that KiwiBoss will be entitled to seek injunctive relief if such steps are
necessary to prevent violations of its intellectual property rights.

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You understand and acknowledge that we or our representatives may record any aspect of
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You hereby waive any and all legal rights you may have against KiwiBoss in respect of
Recordings of your participation in the event and grant to KiwiBoss the absolute right and
permission to copyright and use, reuse and publish the Recordings where you may be
depicted or included, in whole or in part, or composite or distorted in character or form,
without restriction as to changes or alterations from time to time, or reproductions thereof in
colour or otherwise, made through any medium and in any and all media now or later known,
for art, advertising, trade or any other legal purpose. You also consent to the use of any
printed matter in conjunction with that use.

You waive any right that you may have to inspect or approve the finished product or
products of the Recordings or any printed matter that may be used in connection with the
Recordings or the use to which it may be applied.

You hereby release, discharge and agree to hold harmless KiwiBoss from any and all liability
that has or may occur in the making of the Recordings or any subsequent process or

You acknowledge and understand that you are not permitted to make any of your own
Recordings at any Event, webinar or other in-person forum.
In the unlikely event that KiwiBoss cancels an Event, you will receive a full refund of the
purchase price paid for the Event. We will not reimburse any optional expenses including but
not limited to flights and accommodation.

Liability is Limited
To the extent allowable by law our liability to you may not exceed the price you have paid for
our Products and Services.

The disclaimers, liability limitations and indemnities within these Terms do not exclude rights
that by law may not be excluded.

We do not make any express or implied representation or warranty about, or shall be liable,
in contract, tort (including negligence) or otherwise, for any direct, indirect, special or
consequential loss, damages or reliance in connection with any of our Site, KiwiBoss
Community, our Products and Servicesor Our Content.

In no event will we be liable for any damages whatsoever, including but not limited to any
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services arising out of or related to the use, inability to use, unauthorised use, performance
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Our Content.

These limitations and terms include (but are not restricted to) loss or damage you might
suffer as a result of:

a. Reliance on the completeness, accuracy, suitability or currency of information,
products or services irrespective of any verifying measures taken by us (including third party
material and advertisements).
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correct defects, delay in operation or transmission, computer virus or harmful
component, loss of data, communication line failure, unlawful third party conduct, or
theft, destruction, alteration or unauthorised access to records.
c. Accessing websites or servers maintained by other organisations through links on
our Site, KiwiBoss Community or Products or Services. Links are provided for
convenience only. We do not endorse linked websites nor their products and services
and you access them at your own risk.
d. The use of credit card or other financial information, failure to complete (or delay in
completing) any transaction, or other loss or damage arising from any transaction
made or attempted on our Site.

Your Indemnity
You indemnify us from all actions, suits, claims, demands, liabilities, costs, expenses, loss
and damage (including legal fees on a full indemnity basis) incurred or suffered by you or us
as a direct or indirect consequence of using or attempting to use our information, products,
services or any breach by you or your agents of these Terms. We are not responsible for,
and expressly disclaim all liability to the fullest extent permitted by law, for damages of any
kind arising out of use, reference to, or reliance on any information contained within our Site, KiwiBoss Community or through use of our Products or Services.

Affiliate Disclosure
As affiliates of certain products and services we may receive compensation for
recommending and promoting products and services linked from this Site or via our
KiwiBoss Community.

No Assignment
You cannot transfer or assign access to our Products and Services without our prior written

We may assign or transfer our obligations under these Terms at any time, subject to giving
you four (4) weeks prior notice in writing.

Dispute Resolution
If a dispute arises between the parties in relation to these Terms, the dispute must be dealt
with in accordance with this clause and any party claiming that a dispute exists must notify
the other party to the dispute (Second Party) in writing of the nature of the dispute.
In the case of claims against us, all notices are to be provided to julia@kiwiboss.co.nz.

Any dispute or difference arising out of or in connection with this contract, or the subject
matter of this contract, including any question about its existence, validity or termination,
shall be referred to mediation in accordance with the Mediation Rules of the New Zealand
Dispute Resolution Centre. Where the Mediation Rules conflict with these Terms, these
Terms shall prevail.

Once a mediator is appointed, the parties agree that:
a. The costs of the mediator shall be borne equally between the disputing parties.
b. The chosen mediator shall determine the procedures for mediation.
c. The chosen mediator will not have the power or authority to make any other
determination in relation to the dispute.

If the parties have not mediated a resolution of the dispute within twenty (20) business days
of the selection of a mediator, neither party shall be obliged to continue any attempt at
mediation under this clause, and either party may then commence such legal proceedings
as it considers fit in relation to the dispute.

Nothing in this clause prevents a party from commencing proceedings seeking urgent
interlocutory relief from a court or tribunal of competent jurisdiction to hear the matter, if, in
that party’s reasonable opinion, it is necessary to protect their rights.

Despite the existence of a dispute the parties must continue to comply with their obligations
under the contract.

This clause survives termination of these Terms.
Applicable Law
These Terms shall be construed in accordance with and governed by the laws of New
Zealand. You consent to the exclusive jurisdiction of the courts in New Zealand to determine
any matter or dispute which arises between us.

Your Feedback
We welcome enquiries or feedback on our Site. Unless specifically stated by you, we shall
treat any information you provide us with, as non-proprietary and non-confidential.
If you have questions or comments regarding this Site, the KiwiBoss Community, Our
Content or our Products or Services, please email us at julia@kiwiboss.co.nz.

Company Details
Trading Name: KiwiBoss Ltd
NZBN: 9429042224549 Country: New Zealand
Telephone Number: 0064 27 246 8890
Email: julia@kiwiboss.co.nz

Community Guidelines
We want people to feel safe when using our groups and forums. For that reason, we’ve
developed a set of community guidelines, outlined below. These policies will help you
understand what type of sharing is allowed in our private groups and communities, and what
type of content may be reported to us and removed. Because of the diversity of our global
community, please keep in mind that something that may be disagreeable or disturbing to
you may not violate our community guidelines.

Keep it respectful

Comments that are inappropriately negative, rude, or attacking will be deleted,
removed, or we will ask you to revise your thoughts. Everyone is here to learn and
grow, so anything violating that will be removed.

No pitching to the group

We have a strict ‘no shopping for customers’ policy in our groups. This includes
pointing people to blog posts with your offers/affiliate offers and publicly asking
members to join your own Facebook groups or communities. Be cautious of
unsolicited private messages to group members. If we get multiple complaints that
you or someone else is using private messages to make unsolicited pitches to
members, you may be asked to leave. You should view the group as your peers, not
your leads.

No gated content

Content posted in the groups cannot be used to harvest leads in any way. If you
need feedback or a review, post the direct PDF, document, or screenshot. Don’t
require people to opt-in to view.

Respect confidentiality

Content gathered in our KiwiBoss Community groups cannot be collected,
repackaged, and/or shared outside the group. Every member of our communities has
a right to privacy and the right to feel safe that their questions, answers, and
experiences remain privy to group members only.
Keep it on topic

We reserve the right to remove posts based on off-topic content or offensive content.

Partnering with other members

Access to this group does not mean that KiwiBoss endorses anyone’s products or
services. Please be cautious and do your due diligence when partnering with anyone
in the group – don’t assume everyone is trustworthy.
Report posts that are breaking group policies

Due to the large number of people in our groups and communities, it’s sometimes
difficult for us to catch everything. If you see a post that is questionable, please report
it, tag our community manager in the comments, or reach out to our community
manager directly via private message so our team can review them.

Breaking the rules

If you are deemed to be breaking the rules of the group, KiwiBoss reserves the right
to remove you from the Facebook group that the offending behaviour has occurred