Personal Grievance – From Receipt to Mediation
Select a session below to book today for $437 incl GST.
This virtual half-day course gives HR professionals and managers essential knowledge and practical tools to manage personal grievances with confidence through to mediation.
This new virtual and interactive course strengthens your capability to respond fairly and effectively to personal grievances.
Leaders gain clear guidance on their legal responsibilities and practical steps to resolve personal grievances early.
Find out how to manage unjustified dismissal and unjustifiable disadvantage claims through fair process, effective communication, and structured problem-solving.
Course Overview
Personal grievances give employees a formal process to challenge workplace issues they believe are unfair.
This course explains how to manage personal grievances, including unjustified dismissal, unjustifiable disadvantage, unlawful discrimination, sexual and racial harassment.
Participants learn what qualifies as unjustified dismissal and unjustifiable disadvantage. This course covers how to identify a grievance, request clarification, and respond within the required timeframes.
We outline how to prepare clear and effective written replies that support fair process. Participants learn how to gather information, evaluate the merits of a claim, and manage internal steps that support fair decisions.
This course explores how to prepare for mediation and engage constructively to reach practical outcomes.
Our employment lawyer will provide practical guidance on assessing grievances, choosing the right response, and using early negotiation to reduce risk. You will also gain clear advice on communication, fair process, and ways to minimise legal exposure.
We will address key questions such as: What should employers do when a grievance is first raised? How can negotiation or mediation support effective resolution?
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