Managing Workplace Conflict & Bullying and Harassment Series
Select a session below to book today for $851 incl GST.
Build safer teams and a stronger workplace culture.
This two-part series gives HR professionals and leaders the tools to resolve conflict early, prevent bullying and harassment, and meet legal duties with confidence.
Updated for 2026, this series combines clear guidance on responding to concerns and strengthening psychological safety across your organisation.
Series Overview
This series will be delivered virtually via Zoom over two half-day sessions.
Workplace conflict, bullying, and harassment can cause significant harm to individuals and teams. HR professionals and people managers are often called on to listen to concerns, support staff, and guide a fair and effective response.
This two-part series gives you practical tools to prevent, identify, and address harmful behaviour while building a safer, more positive workplace culture. Explore the root causes of conflict, how behaviour escalates, and the factors that strengthen communication and psychological safety.
Across both sessions, you will learn proven techniques for managing difficult conversations, mediating disputes, and resolving conflict.
Find out how to recognise harmful conduct, follow a lawful and fair process when investigating concerns, and meet your legal duties around bullying, harassment, and workplace safety.
Participants will gain clear, actionable tools to reduce risk, strengthen culture, and support employees through challenging situations.
We will answer key questions such as: How can HR and leaders prevent conflict, bullying, and harassment before issues escalate? What should employers do when concerns are raised? How can managers facilitate difficult conversations and resolve disputes fairly?
This series includes:
Managing Workplace Conflict
This half-day session provides the tools and techniques you need to identify, address, and resolve workplace conflict confidently.
Learn how to recognise the root causes of conflict, from miscommunication to competing priorities, and how to prevent minor issues from escalating. Participants will practice effective communication skills including active listening, assertive communication, and de-escalation techniques.
You will explore five styles of conflict resolution and discuss when to use each approach. Discover practical steps to identify and resolve conflict for healthier workplace relationships.
The session also covers facilitation and mediation methods to guide employees through challenging conversations.
Addressing Workplace Bullying and Harassment
This half-day session focuses on preventing, identifying, and responding to bullying, harassment, and unlawful discrimination.
Participants will learn how to recognise harmful behaviour early, understand its impacts, and identify organisational factors that increase risk. The session provides clear guidance on employer duties under employment law and health and safety legislation, and practical steps to reduce legal risk.
You will learn how to receive and assess concerns, gather information, support workers, and take early action to prevent escalation.
We explore what to do when behaviour breaches policy, how to maintain psychological safety, and key considerations in an investigation process. By the end of the session, you will be equipped to strengthen workplace culture, support staff, and respond confidently to concerns.
What to Expect
Join employment law specialist Julia Shallcrass for two interactive virtual sessions on how to resolve workplace conflict and manage risks of bullying and harassment.
The series includes practical tools, real-world examples, group discussions, and short case studies so you can apply the learning in your workplace.
Participants will receive a digital workbook for each session that includes communication techniques, conflict resolution models, checklists, and practical templates.
Giving Feedback and Coaching for Higher Performance
Select a session below to book today for $437 incl GST.
This virtual half-day course strengthens your feedback technique and coaching skills so you can motivate staff to achieve higher performance.
Now refreshed for 2026 with updated tools and practical coaching resources to support team performance.
You can attend this course individually, or join us for the full Effective Performance Reviews, Giving Feedback and Coaching Series
Giving effective feedback and meaningful coaching is essential for staff performance, team results, productivity, and organisational success.
Course Overview
This half-day virtual course gives HR professionals and managers practical tools to build high-performing teams through feedback and effective coaching.
Giving feedback and coaching is essential for staff development and meeting team results. Yet many managers feel unsure about giving constructive feedback because they fear getting it wrong.
Participants will learn how to give frequent and meaningful feedback that supports performance development. Our employment lawyer will share guidance on giving future-focused feedback that reduces risk and supports good faith.
Find out how to encourage two-way feedback with your team to strengthen leadership and build capability.
The course explores how to apply proven coaching models like GROW and COACH to build rapport, motivate staff, and strengthen performance.
Consider essential coaching skills such as emotional intelligence, active listening, and asking powerful questions.
Learn how to coach staff for improvement and support high performers with clear goals. Find out how to help managers embed coaching into everyday performance conversations with their teams.
Participants will gain practical tools including checklists, coaching templates, and techniques for encouraging two-way feedback in every conversation.
We will answer key questions such as: How can your management team use proven models to coach staff for success? How can you give feedback that motivates staff to improve performance?
Effective Performance Reviews and Frameworks
Select a session below to book today for $437 incl GST.
This virtual half-day course focuses on improving performance review processes to motivate staff for success.
Now refreshed for 2026 with clear frameworks and practical resources to support stronger performance development.
You can attend this course individually, or join us for the full Effective Performance Reviews, Giving Feedback and Coaching Series
Learn how to build high-performing teams through practical performance development frameworks that support a fair and effective review process.
Course Overview
Performance development is one of the most effective ways to boost productivity and strengthen organisational performance. Yet traditional performance reviews often hinder progress rather than help teams succeed.
This half-day virtual course is designed to strengthen your performance review processes so you can motivate staff to achieve their best. This course helps HR professionals and managers build high-performing teams through modern performance frameworks and practical coaching techniques.
We will explore contemporary approaches, including the balanced scorecard, performance management dashboards, and continuous performance development techniques.
Participants will also learn a range of frameworks and methods to help managers conduct reviews with confidence.Learn the steps to design a Performance Development Plan and set goals that are practical and measurable.
Gain practical tools such as checklists, templates, and planning resources that can be applied immediately in your organisation.
Our employment lawyer will provide expert guidance on preparing for and conducting performance reviews in a way that reduces the risk of legal claims.
We will address key questions such as: How can managers assess performance fairly and reduce bias? How can managers support continuous improvement?
Addressing Workplace Bullying and Harassment
Select a session below to book today for $437 incl GST.
This new virtual half-day course gives HR professionals and managers the essential skills to prevent, identify, and address bullying and harassment in the workplace.
You can attend this course individually, or join us for the full Managing Workplace Conflict & Bullying and Harassment Series.
This interactive online course strengthens your organisation’s ability to build a safe, respectful, and collaborative workplace.
Learn how to recognise harmful behaviour early, take practical action, and meet your legal duties to protect workers from workplace bullying and harassment.
Course Overview
New Zealand continues to experience high levels of workplace bullying and harassment. These behaviours harm wellbeing, damage workplace culture, reduce productivity, and create legal risks for employers.
This course gives leaders practical guidance to prevent harmful conduct and respond promptly when concerns arise.
Participants will learn how to identify bullying, sexual harassment, racial harassment, and unlawful discrimination. Find out how these behaviours impact both individuals and organisations. You will examine the organisational and cultural factors that increase the risk of bullying and harassment.
The course focuses on bullying prevention through strong leadership, clear values, and open communication. Participants will learn how to build a collaborative and psychologically safe workplace, supported by real-world examples of effective practice.
We also cover how to implement clear policies, reporting pathways, and behavioural expectations at every level of the organisation.
You will gain a clear understanding of employment law duties along with practical steps to manage health and safety risks.
The course also covers how to respond when issues are raised. Learn how to receive and assess concerns, gather information, support workers, and take early action to prevent escalation.
Learn how to address conduct that breaches policy or creates an unsafe environment, and key considerations in a fair investigation process. By the end of this course, participants will understand how to prevent harmful behaviours, respond appropriately to concerns, and meet their legal obligations.
We also address essential questions such as: How can leaders prevent workplace bullying and harassment before issues arise? What steps should employers take when concerns are raised?
Personal Grievance - From Receipt to Mediation
Select a session below to book today for $437 incl GST.
This virtual half-day course gives HR professionals and managers essential knowledge and practical tools to manage personal grievances with confidence through to mediation.
This new virtual and interactive course strengthens your capability to respond fairly and effectively to personal grievances.
Leaders gain clear guidance on their legal responsibilities and practical steps to resolve personal grievances early.
Find out how to manage unjustified dismissal and unjustifiable disadvantage claims through fair process, effective communication, and structured problem-solving.
Course Overview
Personal grievances give employees a formal process to challenge workplace issues they believe are unfair.
This course explains how to manage personal grievances, including unjustified dismissal, unjustifiable disadvantage, unlawful discrimination, sexual and racial harassment.
Participants learn what qualifies as unjustified dismissal and unjustifiable disadvantage. This course covers how to identify a grievance, request clarification, and respond within the required timeframes.
We outline how to prepare clear and effective written replies that support fair process. Participants learn how to gather information, evaluate the merits of a claim, and manage internal steps that support fair decisions.
This course explores how to prepare for mediation and engage constructively to reach practical outcomes.
Our employment lawyer will provide practical guidance on assessing grievances, choosing the right response, and using early negotiation to reduce risk. You will also gain clear advice on communication, fair process, and ways to minimise legal exposure.
We will address key questions such as: What should employers do when a grievance is first raised? How can negotiation or mediation support effective resolution?
Health and Safety - Basics for HR
Select a session below to book today for $437 incl GST.
This virtual half-day course gives HR professionals and managers essential knowledge and practical tools to meet health and safety obligations.
This new interactive online course strengthens your organisation’s health and safety capability by giving leaders clear guidance on their legal responsibilities.
Learn how to build safer workplaces through effective health and safety systems that support compliance and reduce harm.
Course Overview
Effective health and safety management is vital for organisational success. It creates safer workplaces, lowers injury-related costs, and supports stronger productivity.
Without health and safety compliance, organisations face increased legal, financial, and operational risks.
HR professionals and managers play a key role in ensuring their organisations meet responsibilities under the Health and Safety at Work Act 2015.
This virtual half-day course equips HR and managers with essential skills to build safer workplaces using simple, effective frameworks and practical tools.
This course gives leaders clear guidance on identifying hazards, managing risks, and putting practical health and safety systems into place. We will cover core health and safety foundations including a PCBU’s duties and responsibilities, hazard identification, risk assessment, worker engagement, incident reporting, and psychological safety.
Participants will learn the key components of a basic health and safety system and how to apply tools such as risk registers, improvement plans, and monitoring processes. Templates, examples, and checklists will be provided for immediate use after the course.
Our employment lawyer will provide expert guidance on meeting legal duties and reducing exposure to WorkSafe investigations and personal grievances.
We will address key questions such as: What must officers, managers, and workers do to keep people safe? How can HR and managers evaluate risks and respond effectively to incidents? What does psychological safety mean in practice?
Leadership and Employment Law Coaching Programme (6 months)
Select a session below to book today.
Lead performance conversations with confidence and apply employment law with ease.
This practical six-month coaching series is designed to build your capability and confidence in managing people, performance, and legal risk.
You’ll gain essential leadership tools to motivate staff, delegate clearly, and manage underperformance, while also learning how to handle conflict, lead change, and navigate misconduct and disciplinary issues in line with employment law.
This course combines the four foundational coaching sessions from our flagship Leader’s Guide to Performance Management with five months of additional live sessions on key legal and leadership topics. Each month, you’ll join both a recorded webinar and a confidential coaching session to help you apply what you’ve learned to real-life management challenges.
Course Topics – Recorded Sessions (15 hours CPD)
Each recorded session runs for up to two hours and includes practical case studies, legal scenarios, and actionable tools you can use straight away.
1. Interviewing Skills
Avoid costly hiring mistakes by learning how to ask the right questions, assess team fit, and stay compliant with employment law.
2. Managing Different Generations
Build cohesive teams by understanding generational differences in communication, motivation, and expectations at work.
3. Handling Change
Lead your team through change with confidence – reduce resistance and maintain engagement during transitions and restructures.
4. Managing Workplace Conflict
Identify early signs of tension, address issues constructively, and prevent bullying and harassment in your team.
5. Investigating Misconduct and the Disciplinary Process
Understand your obligations and follow a fair process when dealing with misconduct and disciplinary matters.
Note: The four performance management coaching sessions occur during the first month. The five leadership and legal topics are delivered from Months 2–6.
Benefits of the Coaching Programme
- Practical tools and frameworks you can use immediately
- Live coaching support from employment lawyer and leadership trainer Julia Shallcrass
- Topic sessions recorded for ongoing access
- A confidential space to ask questions and apply learning to your role
- Expert guidance on legal compliance, leadership, and team performance
Course Delivery
- Duration: Six months
- Format: Online, live via Zoom
- Includes:
- Self-paced modules and four weekly coaching sessions from the Leader’s Guide to Performance Management
- 5 x additional recorded topic sessions (3 hours each)
- 5 x confidential coaching sessions (up to 2 hours each – not recorded)
- Practical tools, templates, and implementation support
This course is designed for active participation with fellow people managers and team leaders.
Start dates for 6-month coaching course
8th May 2025
Plus two Mondays per month, for 5 months
Investment (all prices include GST):
$2700 incl GST
Previous participants in the Leader's Guide to Performance Management course can attend this course at a discounted rate of $1,700 (incl GST). For this rate, please secure your booking at: julia@kiwiboss.co.nz and we will send you an invoice.
Group discounts may apply; contact us for more information.
This course is subject to minimum participant numbers.
Managing Workplace Conflict
Select a session below to book today for $437 incl GST.
Workplace conflict is inevitable — but it doesn’t have to derail your team. This practical course provides you with the tools and techniques needed to identify, address, and resolve workplace disputes with confidence.
You can attend this course individually, or join us for the full Managing Workplace Conflict, Bullying and Harassment Series.
Course Overview
This engaging virtual course equips you with the skills to resolve disputes confidently, turning conflict into opportunities for collaboration and growth.
Explore the root causes of conflict, from miscommunication to competing priorities, to prevent minor issues from escalating into larger disputes.
Learn practical techniques to manage challenging situations effectively. Enhance your communication skills through active listening and assertive communication to ensure clarity and understanding.
This course will help you can navigate difficult conversations, mediate disputes, and foster a healthier, more collaborative work environment.
Presented by employment lawyer Julia Shallcrass, this course will help you comply withemployment and health and safety legislation for a healthy and safe workplace.
This course provides communication strategies and hands-on exercises, so you can facilitate productive discussions between conflicting parties and mediate difficult conversations with ease.
Consider useful strategies and five styles of conflict resolution for managing interpersonal conflict in the workplace.
Explore various conflict resolution strategies, including mediation, facilitation, and problem-solving methods to achieve positive outcomes.
What To Expect
Presented by employment law expert Julia Shallcrass, this course features practical exercises and real-world scenarios, so you can practice conflict resolution in a supportive setting.
By the end of the course, you’ll feel more confident managing workplace conflict and guiding employees through difficult situations.
You can attend this course individually, or join us for the full Managing Workplace Conflict, Bullying and Harassment Series.
All personal development events are subject to HRNZ Terms and Conditions.
Change Management Essentials
Select a session below to book today for $828 incl GST.
This comprehensive course over two half-days gives HR professionals and managers the essential tools to lead organisational change with confidence.
This course equips HR professionals and managers with the tools and strategies to lead organisational change with confidence.
Presented by an experienced employment lawyer, this course covers the entire change process, from planning to evaluation. Explore essential frameworks like Kotter’s 8-Step Process and Lewin’s Change Management Model to assess readiness and identify key drivers of change.
In today’s ever-evolving workplace, learning how to manage change is essential. Consider international change management practices
like PRINCE2 (Projects IN Controlled Environments) or ADKAR (Awareness, Desire, Knowledge, Ability, Reinforcement).
Discover how to build effective communication strategies that connect with key stakeholders and employees at all levels. Build trust and overcome resistance by addressing psychological barriers to change.
Gain practical insights on measuring the impact of your initiatives through key performance indicators and continuous improvement, so you can drive and sustain long-term success.
By the end of this course, you will have a solid foundation in change management principles and the skills to begin implementing successful change initiatives.
What To Expect
Through case studies, interactive exercises, discussions, and expert guidance from employment lawyer Julia Shallcrass, you will develop practical insights into leading change.
By the end of the course, you will assess your organisation’s readiness for change and begin implementing long-term strategies.
All personal development events are subject to HRNZ Terms and Conditions.
Managing Mental Health at Work
Select a session below to book today.
Mental health problems have risen dramatically since Covid, with most employees experiencing mental illness during their lifetime. Many employers are overwhelmed and lost with how to manage the growing tide of mental health problems. Unmanaged mental illness is now a leading cause of productivity loss, impacting absenteeism and workplace performance.
This virtual course equips you with practical tools to lawfully manage mental health issues while fostering a healthier workplace culture. Learn to detect early warning signs of depression, anxiety, and PTSD, and confidently assist struggling staff. Discover how to handle mental health crises, support staff resilience, and comply with legal obligations around discrimination, reasonable support, and health and safety.
This insightful and practical course will introduce you to some of the latest science, health and safety and legal knowledge in the field. Gain insights and explore strategies to reduce risks, boost engagement, and create a more productive workplace.
Find out how to improve mental wellness and meet your legal obligations while creating a healthier workplace culture.
Course format
Consider the impact of unwell staff at work, including on sick leave and mental incapacity. Find out how to support staff and manage poor performance when the staff member is mentally unwell.
This course is co-presented by mental health expert Michael Hempseed and employment lawyer Julia Shallcrass. In this virtual 6.5 hours course, attendees will receive a digital workbook including activities. We will explore case studies to show you how to deal with real issues. This course involves Q&A and activities for you to discuss in small groups.
Presenter information
As director of KiwiBoss, employment lawyer Julia Shallcrass develops leaders to improve their communication and management skills. Julia is a practical and engaging presenter with expertise in training technical professionals on report writing. She focuses on training that creates high-performing workplaces. A published writer, she has written feature articles for NZLawyer and is an employment columnist for the NZ Herald.