Patient Code of Rights
This interactive course provides an effective overview of patient rights.
Find out how to comply with the Code of Patient Rights, manage complaints and discuss practical case studies.
Negotiating Exits For Problem Employees
Select a session below to book today for $437 incl GST.
Perhaps your staff member is the wrong fit for the job, a poor performer, bully, or damaging your company’s reputation.
Most employers will need to exit employees at some stage but are unsure how to do it properly. Many employers avoid negotiating exits for fear facing a personal grievance.
In this course, find out how to and manage the exit of problem employees with less stress, by negotiating an exit settlement.
Course Overview
This course provides a comprehensive guide for HR and managers to exiting problem employees through negotiation or mediation.
Our employment lawyer will discuss why you should consider exit settlements for problem employees, with guidance on how to reduce the risk of a personal grievance.
Participants will find out how to prepare for negotiation and mediation and conduct a risk assessment of both parties’ positions.
We will focus on how to resolve matters by way of a record of settlement for a successful outcome. Consider terms of settlement that protect your company and ensure the exit agreement is full and final.
This course gives practical guidance to address issues that commonly arise during negotiation and mediation.
Consider practical ways to protect confidential information, company property, and reputation when a problem employee leaves your organisation.
What To Expect
Join employment lawyer Julia Shallcrass on this virtual half day course. We will explore case law and case studies to show you how to properly exit problem employees.
Concepts and case law will be introduced by the presenter and applied through case studies and discussion. Attendees will receive a digital workbook including activities and can ask questions virtually during the live seminar. This course involves Q&A and activities for you to discuss in small groups.
This course complements our Managing Poor Performers course which focuses on the performance review process.
Managing Poor Performers
Select a session below to book today for $437 incl GST.
Poorly performing employees may consistently make mistakes, miss deadlines, or lack the appropriate skills to properly perform their jobs.
Most Kiwi employers will have poor performers at some stage but avoid performance management for fear of getting the process wrong.
This practical course will guide you through performance management processes, helping you stay compliant and improve productivity.
Course Overview
This live and virtual course is a comprehensive overview of the performance management framework.
Delays in performance management affect team performance and productivity. Managers fed up with poor performers may dismiss them without proper process, causing costly unfair dismissals.
Find out how to avoid poor performance in the first place, and informally address performance issues through coaching staff and feedback for improved performance.
Identify your employment law obligations to comply with the law. This course is practical and designed to assist you in writing performance improvement plans and attending performance management meetings.
We will discuss practical options for continued non-performance, including performance improvement plans and issuing graduated warnings to dismissal.
What To Expect
Our employment lawyer Julia Shallcrass will help you meet your legal obligations on performance management to reduce the risk of personal grievances. Participants will explore case law and case studies to help you deal with performance issues.
Attendees will receive a digital workbook that provides a comprehensive guide to managing poor performers. This course includes activities for you to discuss in small groups.
All personal development events are subject to HRNZ Terms and Conditions.
Testimonials
“It was a great course. Very informative and well organised. The presenter was brilliant. She was engaging and supportive. It was evident that the presenter’s aim was to give us all a great experience due to her willingness to leave no question unanswered. I was reluctant to attend a Zoom training course at first but it surpassed my expectations by far.” Amanda, Human Resources Advisor
“Really enjoyed it! A good level of interactive content and lecturing.” Renee, Employee Experience Assistant
“I found this course very valuable and I enjoyed the breakout sessions very much - it really helps to have these interactive types of learning.” – Kayla, Corporate Services
Interviewing Skills and Selecting Talent
Select a session below to book today for $437 incl GST.
Do you want to hire the right candidate for your organisation? Are your interviews failing to produce enough reliable information to pick the right person?
Selecting staff with the right skills, knowledge, and attitude is important for building the best and brightest teams.
Explore how to select the right staff in this HR and manager’s guide to interviewing skills and selection.
Course Overview
This virtual course explores how to assess a candidate’s suitability for a role, with a focus on interviewing skills in person, by phone, or online.
Participants will practise asking the right questions to deduct a candidate’s skill level and assess attitudes and values. Identify three types of interview questions - situational, competency-based and behavioural questions.
Use competency mapping to identify the skills, knowledge, and attitudes needed for the role, and establish a process to validate your selection decision.
Research shows that interviews are often no more reliable than tossing a coin. Find out how to identify and manage unconscious biases, which can lead to the wrong hiring decisions. Detect possible deception and toxic behaviours in interviews and reference checking.
Explore other reliable selection methods – ask the candidate to perform tasks or engage in a pre-employment trial.
Our employment lawyer presenter will show you to comply with the law when conducting pre-employment checks. Avoid costly mistakes that can lead to unlawful discrimination and privacy breaches.
What To Expect
This virtual course is an interactive seminar with Q&A and case scenarios. Attending this course will give you a comprehensive overview on how to select talent and improve your interviewing skills.
Concepts and theories will be explained by your presenter Julia Shallcrass, then applied in case scenarios and group activities. Attendees can ask questions in our Q&A and connect with other attendees in activities. Attendees will receive a digital workbook, which sets out activities and guidance on selection processes and interviewing techniques.
Improving Flexible Working
Improve the way flexible working arrangements are working in your business. Reap the benefits of flexible working arrangements, including employee experience, improved productivity, and diversity.
This course identifies different types of flexible working for your company, including part time, remote working, and job sharing.
In this practical course, find out how to improve the way you manage flexible working arrangements in your organisation. Discover how to engage with staff about flexible working arrangements, and manage the challenges that arise with flexible working.
Despite the benefits, flexible working arrangements have proven challenging for workers and employers alike. Many workers struggled during the lockdowns, with technology issues and a lack of support and collaboration with colleagues.
We will explore successful case studies of distributed workforces and remote working arrangements in NZ and overseas.
There will also be opportunities for attendees to share their own experiences on managing remote workers.
Holidays Act, Parental Leave and Payroll
This course will help you manage staff entitlements under Holidays Act 2003 and the Parental Leave and Employment Protection Act 1987.
Many employers are confused as to how to comply with holiday and parental leave legislation. This practical course will help you identify common and complex issues of non-compliance under the Holidays Act, and provide you with options to manage these issues.
This course will help you calculate annual holidays to comply with the Holidays Act 2003. Identify the two calculations for annual holiday pay: average weekly earnings and ordinary weekly pay. Consider how to budget for and schedule annual holidays, such as through closedowns.
We will practise calculating annual holiday pay for permanent staff on both fixed and variable hours, including at the end of employment. Identify when you must include commission and bonuses in gross earnings. Find out how to pay casual and fixed term employees Pay As You Go.
Find out your staff minimum entitlements for “BAPS” leave: bereavement, sick leave, alternative holidays, family violence leave, and sick leave. We will answer questions like, what is otherwise a working day for an employee? How can you ask for proof of sick leave?
Our course engages participants through innovative and fun practical activities for compliance with holiday and parental leave legislation.
We will consider case studies to discuss complex issues regarding payroll. The workbook includes activities, case law and an overview of legislation.
This course focuses on minimum entitlements, rather than additional entitlements provided by collective agreements.
Holidays and Leave Entitlements
Select a session below to book today for $437 incl GST.
If you manage staff leave entitlements or oversee the payroll in your organisation, this is your guide to the Holidays Act 2003.
Many New Zealand employers struggle with calculating holiday and leave entitlements, resulting in billions of dollars in underpayments.
Avoid repayments and penalties for payroll blunders by paying your employees correctly every time they take paid leave.
Course Overview
If you manage staff leave entitlements or oversee the payroll in your organisation, this is your guide to the Holidays Act 2003.
Co-presented by an Employment Lawyer and Payroll Specialist, this practical course provides a comprehensive overview of holidays and leave entitlements.
Participants will gain an understanding of how to comply with Holidays Act 2003 to be a best practice employer.
Find out how to manage entitlements, including annual and public holidays, sick leave, family violence leave, bereavement leave, and alternative holidays.
Our Employment Lawyer will discuss how to manage staff requests for leave. Explore ways to budget for annual holidays to reduce leave liability.
Our Payroll Specialist will show you how to correctly calculate annual holidays and public holidays. Avoid payroll blunders with 5 tips for managing common payroll issues.
Participants will have questions answered, and will find out: How do you calculate holiday pay for employees with variable earnings? What qualifies as an ‘otherwise a working day’ for public holidays? When can you use the ‘Pay as You Go’ option for holiday pay?
This course gives guidance on best practice, including case law updates, on calculating annual holidays for employees earning commission.
We will give an overview of the Holidays Act reform, so you can prepare for the upcoming overhaul of the Holidays Act.
What To Expect
This virtual course is an interactive seminar with questions and answers and case scenarios.
Join Employment Lawyer Julia Shallcrass and Payroll Specialist Kerryn Douglas on this live and virtual half day course. Concepts and case law will be introduced and explained, then applied through scenarios and discussions, so you can confidently manage staff requests and comply with holidays legislation.
Attendees will receive a digital workbook with activities and guidance on holidays legislation. Attendees can ask questions in our Q&A and connect with other attendees in group activities.
Hiring and Recruitment
Do you want to hire the right candidate for your organisation?
Finding and hiring the right people is important as we compete for the best and brightest workers.
This one-day course is an introduction into the topics of recruitment, selection, and hiring of staff.
We will explore how to ask the right questions, practise interview techniques, and discover the most reliable ways to select the right staff for your organisation. Become aware of unconscious biases in your hiring decisions and avoid discrimination claims.
This course focuses on meeting the practical and legal requirements of recruitment and selection processes.
Health Information Privacy
Find out how to manage clients’ health information. In this course, we will focus on the Health Information Privacy Code, and how this relates to your patient information.
This half day course provides an effective overview of issues relating to health information. Find out how to improve the collection, use, storage and transmission of your clients’ health information.
Essential Human Resources
If you have HR responsibilities, this is your essential guide to lawfully managing people.
This practical course sets out the key components of Human Resources within employment law in New Zealand. Become more confident in dealing with common staffing issues.
Find out how to effectively recruit and select staff. Discover how to on-board staff for greater retention. Learn techniques that will help you deal with non-performance. Pay staff fairly and equitably.
This course covers the essential requirements of recruitment, induction, training, performance management, pay, and termination of employment.